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Accessibility

Welcome to the Petersen Events Center, a state-of-the-art, multi-purpose sports and entertainment facility which has been built to create a fan-friendly environment for all guests.

  • Sensory Inclusive Logo - Black.png

    FOR GUESTS WHO HAVE SENSORY PROCESSING NEEDS:

    The Petersen Events Center has partnered with KultureCity to improve our ability to assist and accomodate guests with sensory needs.  Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs.  We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accomodations below to our guests.

    Sensory Bags
    Sensory bags conting special KCVIP badges, fidget tools, noise cancelling headphones and other resources are available for checkout (at no cost by leaving an ID) at our Guest Services Booth located above sections 117 & 118.

    Weighted Lap Pads
    Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Booth located above sections 117 & 118.  

Accessible Parking

Events Other than Men’s Basketball Games

The BioScience Tower Garage (BST) garage is the closest accessible parking garage to the Petersen Events Center. The BST garage accessible entrance is diagonal to the front of the building on Terrace Street. A valid placard or license plate is required to park in the accessible spaces in this garage. All guests are encouraged to arrive early in an attempt to secure parking that best accommodates their needs.

The address of the BST Garage is 3505 Terrace Street Pittsburgh, PA 15213.

Pitt Men’s Basketball Games

Season Parking Passes - Advance sale of parking for home men's basketball games is available on a season basis only. Fans requesting accessible season parking must be men's basketball season ticket holders and are required to provide proof of need annually for accessible parking (for example, a copy of state-issued accessible placard). Timely requests for accessible parking permits will be considered and parking assigned based on Panther Club priority point rank. Requests do not carry over from other sports or from year to year. Single-game accessible parking is available on a first-come, first-served basis at the following lots:  Soldiers and Sailors Garage.

Additionally, there is a free accessible shuttle that operates on game days with stops at Soldiers and Sailors Garage to the Petersen Events Center. There are also accessible drop-off areas located at the intersection of Allequippa Street and Sutherland Drive and on Terrace Street in front of the Petersen Events Center

For more information, please call 1-800-643-PITT or email tickets@athletics.pitt.edu.

Ticketing & Seating

Tickets for accessible seats are sold in the same manner and under the same conditions as all other ticket sales. The Panthers Ticket Office windows are located in the Main Lobby on Terrace Street. Only tickets for Pittsburgh Athletics events can be purchased at this location. For Non-Athletic Events, the Ticket Office windows are located on the Upper Plaza outside Concourse A. Non-Pitt Athletic events are sold through Ticketmaster. Both ticket offices are easily accessible for guests with disabilities.

Accessible seating is available on all levels at the Petersen Events Center. These specific locations are designed to accommodate persons using a wheelchair and may be used by disabled guests (and a limited number of companions) who require the specific features of accessible seating due to a disability. Guests with mobility concerns can sit in limited mobility seating rows that require minimal stair climbing. 

Guests who require accessible seating but who have tickets for non-accessible seats are encouraged to contact either The University of Pittsburgh Athletic Ticket Office at (800) 643-PITT (7488) or email tickets@athletics.pitt.edu for University of Pittsburgh Athletic Events or ASM Global at 412-648-3078 or email pechelp@pitt.edu for non-Pitt Athletic Events as far in advance of the event as possible to arrange for an exchange for a comparable accessible seat, if one is available.

  • For more information regarding University of Pittsburgh Athletic Events, you may visit www.pittsburghpanthers.com/tickets, or you may contact the Panthers Ticket Office by calling (800)643-PITT(7488) or emailing tickets@athletics.pitt.edu
  • For more information about non-Pitt Athletic Events or if you have any questions that are not covered by this Accessibility Guide call 412-648-3078 or email pechelp@pitt.edu

Accessibility Options

Assistive Listening Devices (ALD)

Guests may obtain an ALD, at no charge at Guest Services by leaving a photo ID. Guest Services is located behind Section 118/119 on the Main Concourse.

Captioning (Men's Basketball Only)

Guests may obtain a handheld captioning device, at no charge, at Guest Services by leaving a photo ID. Guest Services is located behind section 118/119 on the Main Concourse.

Communications Relay Service

All guests, including those with disabilities, are welcome and encouraged to contact ASM Global at 412-648-3078 or email pechelp@pitt.edu. Guests may also call Relay Pennsylvania at 711 or video relay services. The relay service will then place the call to us and we will be happy to communicate through the relay service.

Concessions

All concession stands at the Petersen Events Center are accessible. 

Elevators

Guests with disabilities may use elevators through the Petersen Events Center. 

Entrance Gate

The Lobby entrance off of Terrace Street is ADA accessible as shown on the map.

First Aid / Emergency Contact Information

First Aid is located behind Section 118/119 on the Main Concourse right next to Guest Services. Medical services are provided before, during and for a reasonable amount of time after each event.

Guest Services

Guest Services assists all guests before, during and after each event at the Petersen Events Center. Guest Services is located behind Section 118/119 on the Main Concourse.

Mobility / Transportation Assistance

A limited number of wheelchairs are available for transporting guests who are disabled to their seating location. Guests can be transported from the gates to their seats. If a wheelchair is needed for the duration of the event, guests must supply their own wheelchair. Wheelchairs cannot be reserved in advance. Upon arrival, guests can arrange for a wheelchair at any entrance of the Petersen Events Center. Guests needing assistance after the event should contact an usher or visit Guest Services behind Section 118/119 on the Concourse.  Petersen Events Center provided wheelchairs must remain inside of the arena.

Service Animals

Service animals are welcome at the Petersen Events Center. A "service animal" is any dog that is individually trained to do work or perform tasks for the benefit of a guest with a disability. Disabled guests who use service animals are encouraged (but not required) to contact ASM Global at 412-648-3078 or email pechelp@pitt.edu in advance so that we may plan on how to best accommodate the needs of the guest and his or her service animal, such as making appropriate seating arrangements.

Sign Language / ASL

Guests with hearing disabilities must make advance arrangements with ASM Global to provide sign language interpreters for an event. A Sign Language request must be submitted at least 10 days prior to the event. To contact ASM Global please call 412-648-3078, or email pechelp@pitt.edu.