Frequently Asked Questions
How do I get to the Petersen Events Center?
The Petersen Events Center is located at 3719 Terrace Street.
How do I get to the Victory Heights Arena?
The Victory Heights Arena is located at 3640 Aliquippa St.
Where do I park when attending an event?
For all events, the University of Pittsburgh recommends that attendees park in the OC, PG and SO parking lots located near the Petersen Events Center and Victory Heights Arena.
How much does parking cost?
Parking rates typically vary between $10-$20 depending the parking lot and type of event.
How do I purchase tickets?
For concerts and other events, please visit our Events Calendar. select your event, and click the "Buy Tickets" link to purchase tickets.
What do I do if I need accessible seating?
- The Petersen Events Center and Victory Heights Arena are designed to accommodate guests with disabilities and provide an accessible, welcoming experience for all.
- Accessible Seating: Guests requiring accessible seating can purchase tickets by selecting the accessible seating filter on the event's ticketing page. Guests who require accressible seating accommodations upon arrival should notify a member of event staff, who will assist with seating arrangements based on availability.
- Wheelchair Assistance: A limited number of wheelchairs are available for staff-assisted transporation from venue entreances to guests' seating locations. Wheelchairs are not available for personal use during events.
Where is the box office and will call window located?
- Petersen Events Center: For concerts and special events, the Box Office and Will Call window are located next to the Concourse A entrance on the upper plaza of the Petersen Events Center. The Box Office is open on event days only.
- Victory Heights Arena: All event-day ticketing and Will Call services are located inside the main entrance of Victory Heights Arena.
Do my children need tickets if they sit on my lap?
For most events, children under the age of 1 (12 months) are not required to have a ticket. However, if you wish for your child to have their own seat, a ticket is required.
Are cameras permitted in the arena?
For Sporting Events, The Petersen Events Center and Victory Heights Arena allow only small personal still cameras equipped with a 3-inch lens or smaller.
Cameras with detachable lenses or flashes are not permitted. Video, audio, and professional camera and recording devices are strictly prohibited in the building. Camera policies vary for all other events, please call 412-648-3054 or email pechelp@pitt.edu the week of the event to find out the camera policy for that particular event.
What items are prohibited from the Petersen Events Center and the Victory Heights Arena?
Items that may interfere with a safe, comfortable, and enjoyable experience for our guests are prohibited.
What time do doors open before an event?
Doors for most events open 60 minutes prior to the event start time. Please refer to specific event pages or know before you go emails for details.
Can I bring food into the Petersen Events Center or Victory Heights Arena?
Patrons may not bring food and beverages into the buildings; however, there are concessions stands available throughout the facilities.
What are the closest restaurants?
Oakland is packed with restaurants and eateries. Visit www.visitpittsburgh.com for some options.
What are the closest hotels?
Oakland has many places to stay in a variety of price ranges. View some options at www.visitpittsburgh.com.
Are ATMs available?
- Petersen Events Center: PNC bank ATMs are located on the Lawn Level, to the right of the food court, and on the Concourse Level, behind Section 104
- Victory Heights Arena: There are no ATMs located within Victory Heights Arena
Is smoking permitted in the Petersen Events Center or Victory Heights Arena?
The University of Pittsburgh is a smoke free campus. Smoking is not permitted in the Petersen Events Center or Victory Heights Arena?
What if I have a problem or emergency at an event?
- Guests requiring assistance during an event should locate a staff member near any venue entrance
- For emergencies, please contact the University of Pittsburgh Police Department at 412-624-2121 or dial 911 for immediate assistance.
- For non-emergency inquiries, please contact the Petersen Events Center at 412-648-3054 or via email at pechelp@pitt.edu