Accessible parking is located in the BST Parking Garage at UPMC Presbyterian Hospital. Please note that all guests must have a valid handicap placard for access to this garage on event days.

The accessible drop-off location for the Petersen Events Center is located on Terrace Street, directly across from the main entrance to the Alan Magee Scaife Hall entrance. The accessible drop-off location for the Victory Heights Arena is located on Allequippa Street, directly across from Sutherland Hall.

For additional information regarding accessibility accommodations, please click HERE

Accessible seating is available throughout the Petersen Events Center and Victory Heights Arena. Seating locations may vary depending on the event, and may sell out. To purchase accessible seating:

· For Concerts / Shows at the Petersen Events Center o Visit www.ticketmaster.com or www.axs.com (depending on the show) and toggle the “Accessible Seating” filter. If you experience issues, please reach out directly to the ticketing provider for assistance.

· For Pitt Athletics Events o Visit www.pittsburghpanthers.com and navigate to the game/match you would like to attend. Once inside the ticketing portal, click the “Accessible” icon to filter the accessible seats. NOTE: If you are attending an event with General Admission seating, accessible seating is available on a first-come, first-served basis.

For additional information regarding accessibility accommodations, please click HERE.

The Petersen Events Center and Victory Heights Arena do not typically enforce age restrictions for events. However, guests are encouraged to check the individual event webpage for specific age requirements or policies. Guests under the age of 18 are strongly encouraged to attend with a parent or legal guardian. The Petersen Events Center and Victory Heights Arena are not responsible or liable for the supervision, conduct, or well-being of minors attending events.

Alcohol is available for purchase at various locations throughout the Petersen Events Center and Victory Heights Arena. Please see below for information regarding last call:

· Concerts: Sales end approximately 30-minutes prior to estimated show end

· Men’s Basketball: Sales at carts end below the 10:00 minute mark in the second half. Sales at stands end below the 07:00 minute mark in the second half

· Women’s Basketball: Sales end at the beginning of the 4th quarter

· Volleyball: Sales end at the end of the match, or the beginning of the 5th set, whichever occurs first

· Wrestling: Sales end “through 7” bouts (start of the 8th)

· Gymnastics: Sales end at the beginning of the 4th rotation

Bartending & concessions staff are required to check all ID’s, regardless of age, when selling alcoholic beverages. Please note that alcoholic beverages may not be sold at every event. If you have a specific question regarding availability, please e-mail pechelp@pitt.edu.

Animals are not allowed in the Petersen Events Center or Victory Heights Arena; however, an exception is made for leashed, harnessed, and housebroken Service Animals. Please be advised the Petersen Events Center & Victory Heights Arena reserve the right to exclude Service Animals which act in “out of control”, aggressive, or unruly manners. If a patron plans on bringing a Service Animal into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes.

Assisted Listening Devices – Assisted Listening Devices are available for guests with hearing disabilities for all events at the Petersen Events Center and Victory Heights Arena. To obtain an ALD, please visit Guest Services at section 119 in the Petersen Events Center. If attending an event at the Victory Heights Arena, please see any event staff member or Usher for assistance.

For additional information regarding accessibility accommodations, please click HERE.

Baby changing stations are located in restrooms throughout the Petersen Events Center and Victory Heights Arena.

See “Clear Bag Policy” for details

Banners may not be hung in the Petersen Events Center and Victory Heights Arena without prior authorization. Signs and placards are allowed but they may not be derogatory or distasteful in nature, may not block or obstruct the view of another guest, may not be commercial in nature, may not be attached to any pole or stick, and may not be hung where they block any advertising or LED boards. Policies may vary per event. Signs must not be larger than 3’ x 2’, and should not obstruct the view of other guests, or display offensive or vulgar images or language.

For Pitt Athletics events, please visit www.pittsburghpanthers.com. For concerts / shows at the Petersen Events Center, the Concourse A Box Office will open 30 minutes prior to general event doors for most events. Please note that the Box Office is unable to sell advance tickets for shows. All tickets can be pre-purchased at www.ticketmaster.com or www.axs.com, depending on the show.

The Petersen Events Center and Victory Heights Arena are unable to arrange bus parking for groups. We recommend street parking where available.

For sporting events The Petersen Events Center and Victory Heights Arena allow only small personal still cameras equipped with a 3-inch lens or smaller. Cameras with detachable lenses or flashes are not permitted. Video, audio, and professional camera and recording devices are strictly prohibited in

the building. Camera policies vary for all other events. Please contact the Petersen Events Center the week of your event to clarify the camera policy for that particular event.

The Petersen Events Center and Victory Heights Arena strongly encourage guests to express any compliments, comments or concerns with any Guest Experience staff member. If you have feedback after an event has concluded, please e-mail pechelp@pitt.edu or call 412-648-3054.

Children under the age of 1 (12 months) do not require a ticket to enter. Policies may vary per event according to the policies of each tour promoter.

Concession Stands are located throughout the Petersen Events Center and Victory Heights Arena. For specific offerings or information, please click HERE.

Door times vary by event. Please visit your specific event page for more information.

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images

The designated drop-off location for the Petersen Events Center is located on Terrace Street, directly across from the main entrance to the Alan Magee Scaife Hall entrance. The designated drop-off location for the Victory Heights Arena is located on Allequippa Street, directly across from Sutherland Hall.

Smoking of any kind is strictly prohibited within the Petersen Events Center and Victory Heights Arena

Elevators are available for ease of access in the Petersen Events Center and Victory Heights Arena

Family Restrooms are located in the following locations:

•  Petersen Events Center

  • Concourse Level near section 117

• Victory Heights Arena

  •  

    Concourse Level near section 105

For Pitt Athletics events, please visit www.pittpanthers.com. For concerts at the Petersen Events Center, please click HERE.

If at the Petersen Events Center, please visit Guest Services on the Concourse Level near section 119. If at the Victory Heights Arena, please see any event staff member or Usher for assistance

To see open employment opportunities, please click HERE (link employment page)

If you have lost or found an item at the Petersen Events Center or Victory Heights Arena, please see any event staff member or Usher. If you lost or misplaced an item while at an event, please click HERE to report the item missing. If your item is found, a member of our Guest Experience team will reach out. Please note that filling out this form does not guarantee that your item will be located.

Please click HERE for additional information regarding parking at the Petersen Events Center and Victory Heights Arena

Please click HERE for additional information regarding Premium Seating

Please click HERE for security & policies

Water bottles and other drink vessels are not permitted